Meškanie letu

Cancelled flight and its compensation

Traveling is stressful enough without having to make connections. Sometimes, however, it is unavoidable because there is no direct connection between every two destinations on earth. It’s even more frustrating when, due to one flight (or its cancellation/delay), you miss the second one. Under certain conditions, you are entitled to financial compensation in such cases. Unfortunately, many travelers are unaware of this, and airlines often save on compensation. Let’s send this practice to the dustbin of history. Don’t worry, we will help you assert your rights.

When are you entitled to compensation for missing a connecting flight?

The legal framework for financial compensation is called Regulation (EC) No 261/2004 of the European Parliament and of the Council, which establishes common rules on compensation and assistance to passengers. We have this directive down to a fine art.

In short, if certain conditions are met, you have an undeniable right to financial compensation for missing a connecting flight. What are these conditions?

1. The delay/cancellation of the first flight must not be caused by external circumstances that the airline cannot influence – adverse weather, natural disaster, employee strike, bad political situation, and similar
2. The operating airline is registered in an EU member state (including Iceland, Norway, and Switzerland), or departs from an airport in such a country
3. Both flights – the first and the connecting one, must be under one reservation number (a unique six-digit code)

If you are unsure whether you are entitled to compensation, do not hesitate to contact us. We will check all the details of your flight and defend your rights.

HELP: Specific example.

“Peter was waiting at the airport in London for his flight to New York. However, an unexpected technical error on the plane caused the flight to be canceled.

The airline had no way to inform him in time because this event could not be foreseen. However, this does not have to worry Peter, as he is entitled to compensation.

And since New York is more than 3,500 kilometers away from London, the amount was €600.”

Amount of Financial Compensation

The amount of financial compensation depends on the distance between the departure and arrival locations.

250 €

up to 1500 kilometers

450 €

from 1500 up to 3500 kilometers

600 €

over 3500 kilometers

Check your claim for compensation

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Check your claim for compensation

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