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Frequently asked questions
Eligibility for Compensation
How do I know if I am eligible for compensation?
When is there no entitlement to compensation?
Which flights are eligible for compensation?
My flight was delayed. Am I entitled to compensation?
I was denied boarding. Can I claim compensation?
What compensation am I entitled to? How can I claim it?
My flight was delayed. Am I entitled to compensation?
My flight was canceled. When can I claim compensation?
Is there a minimum age required to claim compensation?
If I have already received a voucher from the airline, can I still claim compensation?
Compensation Process, Application Submission
Can anyone claim compensation?
What if I am traveling with my family? Who should claim compensation?
How long does the compensation process take? When will I receive compensation?
The airline contacted me. What should I do?
Required Documents
Why do I need to sign an authorization?
What documents are needed to file a claim?
Service Fees, Contact
How much does your service cost?
I would like to contact you. How can I reach you?
Check your claim for compensation
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Check your claim for compensation
3 minutes
Submit claim
