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Smartwings Faces Strike Alert: How It Affects Passengers and What Compensation You're Entitled To?

The Slovak branch of airline Smartwings has found itself in turbulent waters. The trade union Czech Flight Crew Union (CFCU) has declared a strike alert, which could mean serious complications for thousands of passengers.

Smartwings čelí štrajkovej pohotovosti - Ako to ovplyvní cestujúcich a na aké odškodnenie máte nárok


Why Is There a Strike Threat at Smartwings?

Pilots and cabin crew are facing a whole range of problems that have led them to such a drastic step:

Unbearable workload is one of the main issues. Crew members complain about extreme stress, especially during the summer tourist season, when they have to handle an intensive flight schedule with minimal rest.

Declining real wages due to high inflation further worsen the situation for employees. While living costs are rising, salaries remain at the same level, which in practice means a decrease in purchasing power.

According to the union, the company's management also fails to keep its promises and canceled several employee benefits, which further reduces staff motivation and satisfaction.

If the company's management does not decide to engage in serious negotiations, a full strike with direct consequences on flight operations may occur.


What Impact Does a Strike Have on Passengers?

In case of a strike, you can expect:

  • Canceled flights
  • Significant delays
  • Problems with rebooking on alternative flights
  • Complications with accommodation and transport


Right to Compensation During Airline Strike

Here comes important information for passengers. According to European Union Regulation No. 261/2004, you have the right to financial compensation during a strike by airline employees:

  • Up to 1,500 km: €250
  • 1,500 - 3,500 km: €400
  • Over 3,500 km: €600


In addition to financial compensation, the company must also provide you with basic care - food, drinks, hotel accommodation and transport between the hotel and airport, if necessary.


When Is Compensation Not Due?

Be careful to distinguish between different types of strikes. If airport employees were on strike or problems arose due to adverse weather or security measures, these are so-called extraordinary circumstances. In such cases, compensation is not due.

However, in the case of a strike by the airline's own employees, as is currently the situation with Smartwings, courts repeatedly rule in favor of passengers. Therefore, compensation is very likely due to you.


How to Proceed with a Delayed or Canceled Flight?

1. Monitor Your Flight Status

Regularly check the official Smartwings website or the airport app from where you're departing. Early information will help you better plan alternatives.

2. Keep All Documents

Carefully keep your ticket, boarding pass, and any confirmations of delay or flight cancellation. You will need these documents when claiming compensation.

3. Don't Handle It Yourself

Instead of lengthy and often unsuccessful negotiations with the airline, use our verified portal meskanieletu.sk. Just enter your flight number and we will:

  • Assess your right to compensation
  • Handle all necessary communication with the airline
  • Obtain compensation for you without stress and legal risk


Why Handle Compensation Through meskanieletu.sk?

Getting compensation on your own can be time-consuming and often unsuccessful. Airlines often tend to refuse compensation or unnecessarily complicate the process.

We specialize in enforcing passenger rights and have extensive experience with similar cases. We know the exact procedures and can communicate effectively with airlines.


What to Do Right Now?

If you have a Smartwings flight planned in the coming weeks, we recommend:

  1. Monitor the situation - the strike alert can escalate to a full strike at any time
  2. Prepare alternatives - consider the possibility of rebooking or alternative transport
  3. Be prepared for compensation - if delays or cancellations occur due to strike


Conclusion

A strike in air transport is never a pleasant situation for passengers. However, it's important to know that you have legally protected rights. If your Smartwings flight is delayed or canceled due to an employee strike, don't miss out on your right to compensation.

We are here to protect your passenger rights and help you obtain the compensation you are entitled to. Don't waste time on lengthy negotiations - leave it to us.


Source: TA3.sk - Trade unions of airline Smartwings declared strike alert



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